Frequently asked questions

What is your typical process for working with a new customer?

After I receive your voicemail or e-mail I would commonly schedule a 10-15 minutes initial chat via phone. Feel free to provide a preferred time and day, along with your contacts info as well as the venue address and event date. My Google Voice number is 515-5235822.

Do you have a standard pricing system for your services?

Our work can change greatly by event type and client's expectations, considering the overall work involved from preparation to completion for each event.
Before givinig a final quote we must take into account several factors as well as all costs involved, including taxes, equipment, travel distance, NO of musicians and technicians.

How far do you travel?

We would travel anywhere that is safe and reasonable travelling to.
For local travel we commonly consider the fair cost of gasoline, tolls and other costs like parking.
For long distances beyond 200 miles (two-way trip), uneasy routes like up hill bendy mountain roads and heavily congested roads, we ask a reasonable rate of all costs and travel time involved.

How far in advance do I need to secure your services?

We accepts bookings up to fifteen (or so) months ahead of the event. Ten months in advance is the average, and recommended, especially if you are planning an event on a popular date. Fridays, Saturdays and Sundays are the busiest days of the week, particularly in the summer time and Holidays season.

What do you require from us?

For outdoor events we require appropriate cover from rain or wind (if any), and excessive exposure to the direct sun light. A power outlet is required within reasonable distance from the performance area. A separate 20amp circuit may be needed for some type of light installations. If any restricted access is in place at your chosen venue, we require a loading/unloading permit, and a secure parking for all band member's vehicles. For events ending after 11:45pm, an over night accommodation and meals is required in most cases, for travelling times greater than three hours.

What forms of payment do you accept?

We accept cash or check on the day of the event.
Credit cards and bank transfer payments are also accepted prior the event date. Commonly used payment compsnies are Zelle, Paypal and Squareup. We like to cover 50% of fees, if any.

How much is the deposit and when is it due? When is the final payment due?

We commonly ask an initial 25% deposit to hold the date, 50% within 4 months of the event, and 100% due one month before the event date. In the eventuality of any remaining balance, we require to be paid on the day of the event prior the performance start.

Do you send us a written contract?

Yes, once we finalize details, you will receive a formal agreement and terms of booking that you can dowload in PDF format by clicking here.